Privacy Policy

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In this Privacy Policy, 'us', 'we', or 'our' means GreenFlow Energy Pty Ltd, a business registered in NSW, Australia.

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We are dedicated to protecting your privacy. Our Privacy Policy outlines how we collect, use, store, and disclose your personal information. We adhere to the Australian Privacy Principles set forth in the Privacy Act.

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By providing personal information to us, you consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that exist between us. We may update our Privacy Policy by posting changes on our website. We encourage you to review our website periodically to stay informed of our current Privacy Policy.

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Personal information is information or an opinion about an individual that is reasonably identifiable. This may include your name, age, gender, postcode, and contact details, as well as financial information, such as your credit card details.

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What information does GreenFlow Energy Pty Ltd collect?

We may collect the following types of personal information:

·       Name

·       Email address

·       Phone number

·       Postcode

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When necessary for specific purposes, we may also collect:

·       Mobile phone and other contact details

·       Other personal information required for your dealings with us

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This information is collected directly from you when you:

·       Communicate with us through correspondence, calls, or email

·       Engage with our website, services, content, and advertising

·       Telephone calls made to certain numbers or extensions we use may be recorded; you will be notified if this applies to your call. Any personal information provided during such calls may be collected.

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How does GreenFlow Energy Pty Ltd use the information?

Your personal information may be used to:

·       Send service messages, updates, security alerts, and requested information

·       Send marketing and promotional messages that may interest you

·       Administer events we sponsor or manage

·       Comply with legal obligations, resolve disputes, and enforce agreements

·       Evaluate employment applications if you apply for a job with us

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Direct Marketing

We may send you direct marketing communications about our campaigns and events via email, SMS, mail, or other methods, in line with the Spam Act and Privacy Act. You can opt-out of marketing communications by contacting us or using the provided opt-out facilities.

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Disclosure of Personal Information

We may disclose your personal information for the purposes described in this Privacy Policy to:

·       Our employees and related entities

·       Third-party suppliers and service providers

·       Professional advisers, dealers, and agents

·       Specific third parties authorized by you

·       Government agencies, departments, and bodies as required or permitted by law

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We do not sell or provide mailing lists for marketing purposes. Certain activities, like sending emails or signing petitions, may include your name and contact details as part of the process.

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Overseas Disclosure

We store certain personal information with third-party service providers, such as customer relationship management systems hosted overseas. Except as described, we do not disclose personal information outside Australia.

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Data Security

We secure all personal information under stringent conditions, with access limited to authorised personnel only. Our website uses SSL encryption to protect your personal data.

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After Campaigns End

Upon completion of a campaign, we may use collected personal information to keep you informed about our ongoing efforts.

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Website Use and Cookies

Our website uses cookies to enhance your experience and gather information about your browsing behavior. You have the option to disable cookies in your browser settings.

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Accessing and Correcting Your Personal Information

You can request access to the personal information we hold about you by contacting us. We will correct any inaccuracies in your personal information upon your request.

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Making a Complaint

If you believe we have breached the Privacy Act or mishandled your personal information, please contact us. If you are dissatisfied with our response, we will inform you of further steps you can take.

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Contacting Us

For any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

GreenFlow Energy Pty Ltd

Level 30, 25 Bligh Street Sydney NSW 2000

Tel: 02 8313 5551

Email: lincoln@allcapsecurities.com.au

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This Privacy Policy was last updated on 28 February 2024.